Terms of Service
Last Updated: July 2026
Welcome to YoMarrakech. By accessing our website or booking any of our services, you agree to the following Terms of Service. Please read them carefully before making a reservation.
1. About YoMarrakech
YoMarrakech is a premium travel company based in Marrakech, Morocco, specializing in:
- Private Airport Transfers
- Private Chauffeur Services
- Day Excursions
- Adventure Activities
- Tailor-Made Experiences
- Luxury Transportation throughout Morocco
Our mission is to provide safe, reliable, and high-quality travel experiences for visitors from around the world.
2. Booking
Reservations can be made through:
- Our Website
- Social Media
A booking is considered confirmed only after receiving confirmation from our team.
Some services may require advance payment or a deposit before confirmation.
3. Pricing
All prices are quoted in the agreed currency.
Prices may vary depending on:
- Season
- Number of passengers
- Pickup location
- Destination
- Vehicle type
- Special requests
A personalized quote will always be provided before confirming your booking.
4. Vehicle Requests
We provide a wide selection of vehicles to suit every travel need, including economy, comfort, premium, luxury, vans, minibuses, and coaches.
Vehicle availability depends on the booking date and demand.
If the requested vehicle is unavailable, an equivalent or higher-category vehicle may be provided at no additional cost whenever possible.
5. Flight Delays
We monitor flight arrivals whenever flight information is provided.
If your flight is delayed, we will adjust your pickup time whenever possible at no additional charge.
Please notify us as soon as possible if your travel plans change.
6. Customer Responsibilities
Customers agree to:
- Provide accurate booking information.
- Arrive at the agreed pickup location on time.
- Respect the vehicle and driver.
- Follow local laws and safety regulations.
- Inform us of any special requirements before travel.
Failure to provide accurate information may affect the quality of the service.
7. Excursions & Activities
Some activities are operated by carefully selected local partners.
Schedules may change due to:
- Weather conditions
- Safety requirements
- Government restrictions
- Operational circumstances beyond our control
Your safety is always our highest priority.
8. Customized Experiences
YoMarrakech specializes in personalized travel experiences.
If you cannot find the excursion or activity you are looking for on our website, simply contact us via WhatsApp.
Our travel experts will be happy to create a tailor-made itinerary designed specifically for your needs.
9. Cancellations
Cancellation policies may vary depending on the booked service.
Certain activities operated by third-party partners may have different cancellation conditions.
Please refer to our Refund & Cancellation Policy for complete details.
10. Force Majeure
YoMarrakech shall not be held responsible for delays, cancellations, or service interruptions caused by events beyond our reasonable control, including but not limited to:
- Extreme weather
- Natural disasters
- Government restrictions
- Road closures
- Political events
- Public health emergencies
- Flight cancellations
11. Liability
While we make every effort to provide exceptional service, YoMarrakech shall not be liable for:
- Missed flights caused by insufficient travel time booked by the customer.
- Lost or forgotten personal belongings.
- Delays caused by traffic, accidents, or unforeseen events.
- Third-party services outside our direct control.
Customers remain responsible for their personal belongings throughout the journey.
12. Website Content
All content on this website, including:
- Text
- Images
- Logos
- Graphics
- Design
- Videos
is the property of YoMarrakech unless otherwise stated.
Unauthorized copying or reproduction is strictly prohibited.
13. Privacy
Your personal information is handled according to our Privacy Policy.
By using our services, you agree to the collection and processing of your information as described in that policy.
14. Changes to These Terms
YoMarrakech reserves the right to modify these Terms of Service at any time.
Updated versions will be published on this page.
Continued use of our website constitutes acceptance of the revised Terms.
15. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Kingdom of Morocco.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent Moroccan courts.
16. Contact Us
If you have any questions regarding these Terms of Service, please contact us.
YoMarrakech
📍 Marrakech, Morocco
💬 24/7 WhatsApp Support
© 2026 YoMarrakech. All Rights Reserved.